Refund Policy
Last updated: October 10, 2026
We want you to feel confident using JusticeOS. How much we can refund depends on how far along your packet is when you ask. Here are the three stages, plainly. Free watermarked previews do not reduce refund eligibility. These stages describe the current flow; if an earlier purchase had more favorable refund terms, those terms still apply.
Before any final reviewed form is generated
If you have not generated any final reviewed form, you can receive a full refund, no questions asked, within 14 days of purchase. You can use free watermarked previews without leaving this stage. A final form is created only after your review.
After some final reviewed forms are generated
If you have generated one or more final reviewed forms, but all four statewide forms (DV-100, DV-109, DV-110, CLETS-001) have not yet been released, you can receive a 50% refund within 14 days of purchase.
After all four statewide final forms are released
All four statewide reviewed forms have been released: refunds are not available by default, since the product has been fully delivered. We will still review refund requests case-by-case for genuine defects (for example, a form field mapped incorrectly due to a software error), contact support and we will investigate and correct or refund as appropriate.
Payment or access problems
If you paid but cannot open your packet, or you see an unexpected charge, contact support. Include the email used at checkout, purchase date, and a short description of the problem. Do not send court documents, case details, passwords, or card numbers.
Contact
To request a refund, contact support@justiceos.ai.