Refund Policy
Last updated: July 25, 2026
We want you to feel confident using JusticeOS. How much we can refund depends on how far along your packet is when you ask. Here are the three stages, plainly.
Before any document is generated
You've started intake but haven't reached the document-generation step: full refund, no questions asked, within 14 days of purchase.
After documents are generated but before you complete your review
You have draft forms but haven't completed your review or downloaded the final packet: 50% refund within 14 days of purchase, because your forms have already been rendered by that point.
After you complete your review and final documents are released
You have generated the four reviewed forms: refunds are not available by default, since the product has been fully delivered. We will still review refund requests case-by-case for genuine defects (for example, a form field mapped incorrectly due to a software error) — contact support and we will investigate and correct or refund as appropriate.
Before disputing a charge
We ask that before disputing a charge with your bank, you contact JusticeOS support. Most problems — access, a form error, confusion about a step — are fixed in one email, and that's faster for you than a bank dispute. Write to us first; we answer.
Contact
To request a refund, contact support@justiceos.ai.